Get Help
Stuck, confused, or found a bug? Email us at [email protected]. Every message is read and answered by a real person, typically within 1 to 2 business days.
What to include
The more context you give us, the faster we can help:
- What you were doing when the problem appeared (the page you were on, the action you took)
- What you expected to happen
- What actually happened (error messages, blank screens, unexpected behavior)
- Screenshots or screen recordings, if you have them
- Your browser and device, if the problem looks visual
Quick answers first
Most questions are already covered:
- Quick start: saving your first items, the basics
- Overview: what Sensemaker does and how the pieces fit
- Your library and feeds: newsletters, saving, highlights, and more
Reaching us from the app
Get help lives in two places inside Sensemaker, and both bring you to this page:
- The user menu (click your avatar in the top right)
- Settings > About > Resources > Get Help
From here, email is the channel: [email protected]. If the link does not open your mail app, copy the address directly, it is plain text: [email protected]
What to expect
You will get a personal reply, typically within 1 to 2 business days. Problems that block saving or reading content get priority. Feature ideas are welcome at the same address: they go straight into our planning queue.